Testimonials

"Riley has a remarkable ability to transition between the very technical aspects of data mining, reporting, and analysis to the business aspects of process improvement. Not only does she bring forward the data, but she will also provide recommendations that will help the business attain the improvements needed. As a business leader, I recommend Riley to anyone in which a passion for excellence, customer service, and continuous improvement is needed.”

Beth Rivers - Contact Center Director - Lowe’s Companies

“Our HR call center required a significant transformation, with the primary objectives being the enhancement of service delivery and customer experience, a restructuring of the organization to improve efficiency, identification of necessary talent for quality improvement, and the establishment of measurable metrics for performance evaluation. Thankfully, a former colleague recommended Riley Mort, whom he had previously worked with and had complete confidence in her abilities.

Upon engaging Riley, she swiftly assessed the situation and developed a comprehensive roadmap to achieve our desired outcomes. Throughout the process, she kept me well-informed about the progress, and I was impressed with her ability to not only meet all of our objectives but also exceed expectations. Notably, she successfully improved team engagement, which was an added bonus.

Riley proved to be an expert in her field, consistently displaying a high level of professionalism and making the entire collaboration a delightful experience. Given the chance, I would gladly welcome another opportunity to work with Riley in the future.”

Terri Feely - Chief People Officer - Inova Health System

Beth Rivers, Senior Director - Contact Center Operations, Lowe's Companies